Need help with Solvance? We're here to assist you.
For questions, bug reports, or feedback, please send us an email. We typically respond within 24-48 hours.
✉️ Contact UsGo to the game's settings menu and tap "Restore Purchases". This will restore any previous purchases made with your Apple ID or Google account.
Game progress is stored locally on your device. If you uninstall the app or switch devices, your progress may not transfer. We recommend keeping your device backed up regularly.
Try closing other apps running in the background and restarting the game. If the issue persists, try restarting your device. Make sure your device has the latest OS updates installed.
Refunds are processed through Apple (App Store) or Google (Play Store). Visit your purchase history in the respective store to request a refund according to their policies.
Please email us with a description of the issue, your device model, OS version, and steps to reproduce the bug. Screenshots or screen recordings are very helpful.
When contacting support, please include your device type and OS version to help us assist you faster.
We love hearing from our players! If you have suggestions for new features or improvements, please don't hesitate to reach out. Your feedback helps make Solvance better for everyone.